kpkok Privacy Policy

Introduction and Purpose

kpkok is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy explains how kpkok collects your personal information, the purposes for which that information is used, who it may be shared with, and how it is kept secure.

By using our website or services, you are considered to have given your consent to this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.

This policy should be read together with kpkok's Terms and Conditions and Responsible Gaming policy.

What Information We Collect

The following types of information may be collected when you register on the kpkok platform and use our services:

• Identity Information: Full name, date of birth, national identity card number (where applicable).
• Contact Information: Email address, mobile number.
• Account Information: Username, password (stored in encrypted form), account preferences.
• Financial Information: Payment method details (bKash, Nagad, Rocket, bank account information), transaction history.
• Technical Information: IP address, browser type and version, operating system, device identifier information.
• Usage Information: Which pages were visited, which games were played, duration and nature of service use.
• Cookie and Tracking Information: Cookies are used to improve your experience on our website (see Section 7 for details).

Sources of Data Collection

We collect information in the following ways:

• Directly from you: By completing registration forms, KYC verification, and contacting our support team.
• Automatically: Through cookies, log files, and other tracking technologies while you use our services.
• Through third parties: From payment processors or identity verification service providers.

How We Use Your Information

The information collected is used for the following purposes:

1. To create, manage, and verify your account.
2. To process deposit and withdrawal transactions.
3. To provide bonuses, promotions, and rewards.
4. To improve the quality of our services and develop new features.
5. To prevent fraud, money laundering, and other unlawful activities.
6. To monitor and enforce responsible gaming.
7. To provide customer support at your request.
8. To meet legal and regulatory obligations.
9. To ensure enforcement of our terms and conditions.
10. To provide a personalized experience based on your preferences.

Marketing Communications

With your consent, we may send you promotional offers, bonuses, and information about new services by email. You can opt out of these communications at any time by clicking the "Unsubscribe" link at the bottom of any email or by notifying our support team.

kpkok never sells your information to third-party marketers.

Who We Share Information With

kpkok does not share your personal information with third parties without cause. However, information may be shared in the specific circumstances below:

• Payment Processors: Necessary information is shared with the relevant institution to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification Services: With authorized third parties to complete the KYC process.
• Technology Partners: With technology service providers who assist in operating our platform, and who are bound by strict confidentiality agreements.
• Legal Authorities: To comply with court orders or lawful requests from government or law enforcement agencies.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, where you will be notified in advance.

Information with Game Providers

Only the minimum technical information necessary to operate games may be exchanged with game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and others. These providers follow their own privacy policies, and our agreements with them include conditions for the protection of user data.

How We Keep Your Information Secure

kpkok has implemented industry-standard technical and administrative measures to protect your personal and financial information:

• SSL Encryption: SSL/TLS encryption is used on all pages of our website, keeping the transfer of information between your browser and our servers secure.
• Password Hashing: Your password is never stored in plain form — strong cryptographic hashing methods are used.
• Access Controls: Only authorized staff can access your information, and every access is recorded in logs.
• Regular Security Reviews: The security of our systems is regularly reviewed and tested.
• Data Backups: Your information is stored in secure, encrypted backups.

Please keep in mind that no transmission of information over the internet is completely risk-free. We make every effort to protect your information, but we cannot guarantee absolute security.

Steps Taken in the Event of a Data Breach

If a data breach occurs and there is a possibility that it affects your rights or interests, we will notify you by email as soon as possible and take the necessary protective measures.

Your Privacy Rights

As a user of the kpkok platform, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information; however, some data must be retained for a specified period due to legal obligations.
• Right to Restrict Processing: In certain specific cases you may object to the processing of your information.
• Right to Data Portability: You may request your information in a standard format.
• Right to Withdraw Consent: Where the processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team via live chat or email. We will endeavor to respond to your request within 30 business days.

Cookie Policy

Cookies are small text files that our website stores on your device. We use cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure the core functionality of the service.
• Performance Cookies: To analyze site usage and improve the quality of the service.
• Functionality Cookies: To remember your preferences and language settings.

You can reject cookies by changing your browser settings. However, doing so may cause some features of the service to not work properly.

Data Retention Period

We retain your personal information for as long as necessary or legally required:

• Information for active accounts is retained for the entire duration that the account remains active.
• Financial transaction information is retained for a specified period after account closure in accordance with legal requirements.
• Anti-Money Laundering (AML) related information is retained in compliance with applicable regulations.
• Information used for marketing is deleted after marketing consent is withdrawn.

Privacy of Minors

kpkok's services are intended only for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21. If a minor registers on our platform, their account will be closed immediately and any information collected will be deleted.

If you believe a minor is using our platform, please contact us.

Notice of Policy Changes

kpkok reserves the right to update this privacy policy at any time. In the event of any significant change, we will notify you in the following ways:

• By displaying a special notice on the website.
• By sending a notification to your registered email address.
• By updating the "Last Updated" date at the top of this page.

Continued use of our services after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Third-Party Websites and Links

Our platform may sometimes contain references to third-party websites. These websites have their own privacy policies and kpkok is not responsible for them. We recommend reading the privacy policy of any third-party service before using it.